Schott Music London

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Customer Service

Contents:

1. Stock shown on website
2. Delivery charges & times
3. "Click & Collect in our Shop"
4. Out of stock items - Estimated extra delivery times by publisher
5. Returns
6. Vouchers
7. What happens after you place your order
8. VAT
 


 

1. Stock shown on website

This website shows a large selection of products (from all publishers!) which are available in the Schott Music London shop - along with our up-to-date Stock quantities.

If there's anything you can't find, our expert staff can easily track it down for you (from the hundreds of thousands of available editions of sheet music in the world).  Simply contact us by phone or email:  +44 (0)20 7534 0710 or shop@schottmusiclondon.com.  We'd be delighted to hear from you! 

 

2. Delivery charges & times

- All orders come via our shop in London. 

- Delivery charges are based on the country of your delivery, and the value of your order.

We offer FREE delivery to the U.K. for orders over £20, and to European countries for orders over £50!  Other basic charges vary from £2.50 to £6, and for some orders we will offer you the additional option of choosing "premium" delivery for a higher price.

- You will be shown the precise delivery options, and estimated post-despatch delivery times, after you confirm your delivery address in the Checkout (before you pay).

- For UK addresses, after we despatch your order, the delivery time is 1-2 days.  For European addresses, after we despatch your order, the delivery time is 3-5 days.  Other countries vary more (but times are confirmed in the Checkout). 

- These delivery times (which are shown in the Checkout before you pay) are the usual time it will take after we despatch your order from our shop in London, when your items are in stock.  But if any items are shown as not in stock, we will need to order those items from our suppliers first, and therefore they will take longer to arrive.  For estimates of the extra delivery-time (for items which are not in stock), see below;  or for precise (item by item) delivery times simply contact us:  +44 (0)20 7534 0710 or shop@schottmusiclondon.com.

- After you place your order, you will receive an email confirmation, and then further emails about the progress of your order and any updated delivery times.

  

3. "Click & Collect in our Shop"

- For UK-based customers** we also offer a FREE "Click & Collect" service from our shop in London, instead of delivery.  This option is shown in the Shipping Method screen of the Checkout (before you pay).

  **After inputting a UK Billing address, bypass the Shipping address by selecting "Ship to this address"; or if your Billing address isn't UK-based, please choose "Ship to a different address" and input any UK-based Shipping address, in order to be shown the Click & Collect option on the next page.

- Items which are in stock will be available for collection (from our shop in London) within 1 working day.  If any items are shown as not in stock, we will need to order those items from our suppliers first, and therefore they will require a longer time before they are ready for collection.  For estimates of the extra time we will require (for items which are not in stock), see below;  or for precise extra times (item by item) simply contact us:  +44 (0)20 7534 0710 or shop@schottmusiclondon.com.

- After you place your order, you will receive an email confirmation, and then further emails about the progress of your order with any updated collection times.

 

4. Out of stock items - Estimated extra delivery times by publisher

If we need to order in an item from our suppliers, the time it takes to arrive at our shop can vary.  This list shows the average delivery times, assuming the item is in print and in stock at the supplier's warehouse.  Once we receive the item, we will dispatch it to you, along with the rest of your order, as soon as possible.



Publisher

Extra delivery time
from supplier to
Schott Music London

Alfred 2-3 days
ABRSM 2-3 days
Breitkopf 3-5 days
Barenreiter 2-3 days
Banks Music 2-4 days
Boosey & Hawkes 3-4 days
Brass Wind 4-5 days
Chester 2-3 days
Choudens 3-4 days
Carus 6-7 days
Chanterelle 3-5 days
Combre 2-3 days
Doblinger 4-7 days
Eulenburg 3-4 days
Faber Music 2-3 days
G Schirmer 3-4 days
Hamelle 3-4 days
Hansen 3-4 days
Henry Lemoine 3-4 days
Henle 3-4 days
Leduc 3-4 days
Music sales 3-4 days
Musica Baltica 2-3 days
Novello 3-4 days
OUP 2-3 days
Peters Edition 2-3 days
Schott Music 3-4 days
Trinity college 2-3 days
Universal Edition 3-4 days
Vanderbeek and Imry 5-7 days
Wiener Urtext 3-4 days
Robert Lienau 3-4 days
Zimmermann 3-4 days


 

5. Returns

For returns, please contact us via orders@schottmusiclondon.com or +44 (0)20 7534 0710.

 

6. Vouchers

To purchase gift vouchers which can be used in our shop at 48 Great Marlborough Street (London W1F 7BB), please phone us on +44 (0)20 7534 0710.

 

7. What happens after you place your order

Payment will be taken when you place your order.  After placing your order, you will receive an email confirmation as well as further email updates on the progress of your order, from orders@schottmusiclondon.com.

 

8. VAT

Sheet music is not subject to UK VAT – but we do also sell some other products here, which are subject to UK VAT.
All product prices shown on the website are inclusive of any applicable UK VAT. This means that the total price you pay for the product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the product.
Where you have requested delivery to a UK or EU address, the price paid for the product will include UK VAT where applicable.
Where you are not a UK resident and you have requested delivery to a non-EU address, the products will normally be zero-rated and not subject to UK VAT, but the price paid by you for the products will remain the same as shown on the website.