Schott Music London

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Customer Service

Customer Service

1. Stock shown on website
2. Delivery charges & times
3. Estimated delivery times by publisher
4. Returns
5. Vouchers
6. What happens after you place your order:
7. VAT:

 

1. Stock shown on website

This website is currently being upgraded to show the stock that is available from Schott Music London:  This is an ongoing process, but when it's complete you will be able to see all of the titles available from our shop as well as up-to-date stock information.

While we are updating this feature you should still be able to order from us as normal.  If you'd like to double check anything, we'd be delighted to hear from you!  Please phone us on +44 (0)20 7534 0710.

 

2. Delivery charges & times

  - All deliveries come via our shop in London.  Items that are not in stock will need to be ordered from our suppliers and therefore may take longer to arrive.  For up-to-date stock information and details about delivery times please phone us on +44 (0)20 7534 0710.

  - We apply delivery charges based on the country of your delivery, and the value of your order.  The basic charges vary from £3.50 to £6, and for some orders we will offer you the additional option of choosing "premium" delivery for a higher price.

  - We offer free delivery to the U.K. for orders over £20, and to European countries for orders over £50!

  - You will be shown the precise options and estimated delivery time after you confirm your delivery address in the Checkout.

 

3. Estimated delivery times by publisher

If we need to order in a title from our suppliers, the time it takes to arrive at our shop can vary.  Here is a list of the average delivery times, assuming the title is in print and in stock at the warehouse.  Once we receive the title we will dispatch it to you, along with the rest of your order, as soon as possible.



Publisher

Delivery Time
from supplier to
Schott Music London

Alfred 2-3 days
ABRSM 2-3 days
Breitkopf 3-5 days
Barenreiter 2-3 days
Banks Music 2-4 days
Boosey & Hawkes 3-4 days
Brass Wind 4-5 days
Chester 2-3 days
Choudens 3-4 days
Carus 6-7 days
Chanterelle 3-5 days
Combre 2-3 days
Doblinger 4-7 days
Eulenburg 3-4 days
Faber Music 2-3 days
G Schirmer 3-4 days
Hamelle 3-4 days
Hansen 3-4 days
Henry Lemoine 3-4 days
Henle 3-4 days
Leduc 3-4 days
Music sales 3-4 days
Musica Baltica 2-3 days
Novello 3-4 days
OUP 2-3 days
Peters Edition 2-3 days
Schott Music 3-4 days
Trinity college 2-3 days
Universal Edition 3-4 days
Vanderbeek and Imry 5-7 days
Wiener Urtext 3-4 days
Robert Lienau 3-4 days
Zimmermann 3-4 days

4. Returns

For returns, please phone us on +44 (0)20 7534 0710.

 

5. Vouchers

To purchase gift vouchers which can be used in our shop at 48 Great Marlborough Street (London W1F 7BB), please phone us on +44 (0)20 7534 0710.

 

6. What happens after you place your order:

Payment will be taken when you place your order.  After placing your order, you will receive an email confirmation as well as updates on the progress of your order from orders@schottmusiclondon.com.

7. VAT:

Sheet music is not subject to UK VAT – but we do also sell some other products here, which are subject to UK VAT.
All product prices shown on the website are inclusive of any applicable UK VAT. This means that the total price you pay for the product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the product.
Where you have requested delivery to a UK or EU address, the price paid for the product will include UK VAT where applicable.
Where you are not a UK resident and you have requested delivery to a non-EU address, the products will normally be zero-rated and not subject to UK VAT, but the price paid by you for the products will remain the same as shown on the website.